Clarabridge
Turn customer feedback into a competitive advantage.
Overview
Clarabridge, a Qualtrics company, helps the world’s leading brands understand and improve the customer journey. Its AI-powered platform enables businesses to capture, analyze, and act on all forms of customer feedback, from surveys and reviews to social media and call center recordings. By providing a holistic view of the customer, Clarabridge empowers businesses to make data-driven decisions that drive loyalty, reduce churn, and increase revenue.
✨ Key Features
- Omnichannel data collection
- Natural Language Processing (NLP)
- Text and speech analytics
- Sentiment analysis
- Effort scoring
- Emotion detection
- Root cause analysis
- Dashboards and reporting
🎯 Key Differentiators
- Best-in-class text and speech analytics
- Deep industry expertise
- Focus on unstructured data
Unique Value: Clarabridge provides the deepest understanding of customer feedback by analyzing all forms of unstructured data, enabling businesses to make more informed decisions and improve the customer experience.
🎯 Use Cases (4)
✅ Best For
- Analyzing large volumes of unstructured customer feedback to identify key themes and trends
- Improving agent performance and customer satisfaction in the contact center
- Understanding customer sentiment and emotion to drive product and service improvements
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Simple survey creation and distribution
- Customer support ticketing
🏆 Alternatives
Clarabridge's analytics capabilities are often considered more advanced than those of other CX platforms, particularly when it comes to understanding the nuances of human language. Its integration with Qualtrics further enhances its value by combining best-in-class analytics with a leading experience management platform.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Phone Support
- ✓ Dedicated Support (Varies tier)
🔒 Compliance & Security
💰 Pricing
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