Zoom Contact Center
An omnichannel contact center that’s built for the future of customer experience
Overview
Zoom Contact Center is a video-optimized omnichannel contact center solution that is integrated with the familiar Zoom platform. It helps businesses connect with their customers through various channels, including voice, video, chat, and SMS. By combining contact center functionality with their leading video communications technology, Zoom aims to provide a more personal and effective customer engagement experience.
✨ Key Features
- Video-Optimized Interactions
- Omnichannel Routing (Voice, Video, Chat, SMS, Web)
- AI-Powered Virtual Assistant and Agent Assist
- Integration with Zoom Meetings and Phone
- Advanced Analytics and Dashboards
- Drag-and-Drop IVR and Workflow Designer
🎯 Key Differentiators
- Video-first approach to customer engagement
- Seamless integration with the widely used Zoom platform
- Ease of use and familiar interface
Unique Value: Provides a unified and video-optimized platform for both internal collaboration and external customer engagement, creating more personal and effective interactions.
🎯 Use Cases (4)
✅ Best For
- Adding contact center capabilities to an existing Zoom deployment
- High-touch, video-first customer interactions
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies not using or wanting to use the Zoom platform
🏆 Alternatives
Offers a unique and powerful video-based approach to customer service that is not available in most other contact center solutions.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Available tier)
🔒 Compliance & Security
💰 Pricing
Free tier: N/A
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